Privacy Policy

Effective Date: 11/12/2024

1. Introduction

Welcome to TelePulse ("we", "our", "us", "app"). We are committed to protecting your personal information and your right to privacy.
This Privacy Policy explains what information we collect, how we use it, and what rights you have concerning it. By using our app, you agree to the terms outlined in this policy.

2. Information We Collect

Telegram API Token: To allow the app to send messages through your Telegram bot, we store the Telegram API token provided by the merchant.
This token is securely stored and is used only to facilitate the communication between your Shopify store and your Telegram bot.

Telegram Messages: We collect and store all incoming and outgoing messages sent via the Telegram bot.
This data is necessary to provide merchants with comprehensive analytics on their interactions with customers. The message data includes content, timestamps, and user information from Telegram conversations.

3. How We Use Your Information

We use the collected data to:

• Facilitate the operation of your Telegram bot by sending and receiving messages on your behalf.
• Provide detailed analytics, including message history, customer interaction patterns, and response statistics.
• Improve our app functionality and offer support when needed.

4. Data Retention

We will retain your Telegram API token and message data for as long as your Shopify store remains connected to our app.
Upon disconnection or request, we will delete your data from our systems.

5. Sharing Your Information

We do not share, sell, or trade your information with third parties for marketing or any other purposes.
However, we may share information if required by law, in connection with a legal process, or to protect our rights and safety.

6. Changes to this Privacy Policy

We may update this policy from time to time. When we do, we will notify you by updating the "Effective Date" at the top of this page.
We encourage you to review this policy periodically.